Maryland Home Improvement PSI Practice Exam 2025 – 400 Free Practice Questions to Pass the Exam

A contractor facing a dispute with a customer should prioritize seeking a resolution through mediation if needed. Mediation is a constructive approach that involves an impartial third party helping both sides communicate their issues and work towards a mutually acceptable solution. This option promotes collaboration and can often preserve the business relationship, which is crucial in the construction industry where word-of-mouth and reputation greatly impact future work opportunities.

Using mediation can lead to less adversarial outcomes compared to going directly to more severe actions, like terminating the relationship or involving law enforcement, which could escalate the situation unnecessarily. This approach is more in line with best practices within the industry, reflecting professionalism and a commitment to resolving issues amicably. Utilizing mediation also allows for an efficient resolution that can save time and resources for both the contractor and the customer, making it a practical and beneficial choice.